Monitoring - A fix has been implemented and we are monitoring the results. Jul 03, 2026 - 17:25 UTC
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Restoration efforts with our third-party infrastructure provider continue to move forward. Current information on restoration timelines, milestones, and permanent remediation suggests that completion is expected within several weeks. The impact is limited to sandbox environments, and production services remain unaffected. We'll provide additional updates as significant developments occur or sooner if new information becomes available.
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Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Monitors
Cloudflare
Salesforce
SMS Delivery Delays from Twilio Phone Numbers to Telkomsel Indonesia
Twilio
Amazon Web Services